Engagement model
Work with Connextrix follows a single, plain sequence: written scope, fixed assessment, agreed design, scheduled delivery, optional assurance, clean close. Clients say they value the sequence more than any individual step, because it means they always know what happens next and what it will cost.
Five steps
- Scope. A short conversation, then a written brief of what is in scope, what is out, and what we will need from the client's team. No configuration begins before signature.
- Assessment. Fixed-fee work with a defined output: the perimeter review, the register, or the single-site picture, depending on the brief.
- Design. The proposed arrangement, written in the client's own vocabulary, with owners, review dates and a rollback note for every change.
- Delivery. Scheduled configuration inside the client's environment in agreed windows, with a change log and a readiness or closing note.
- Assurance. Optional quarterly review, annual reconstruction drill and a short report the client can circulate unchanged.
How we charge
Three retainer levels cover most continuing relationships, and a published rate card covers discrete work. Assessment and design are quoted before they begin. Delivery is estimated in fixed units and confirmed when the windows are agreed. Nothing is billed that was not described in a signature. Our rates are in United States dollars and are stated on the rate card page.
Who does the work
A small, stable team: a lead who owns the client relationship, an engineer who performs the configuration, and a reviewer who checks the record before it is delivered. The same reviewer signs the closing note. Clients meet the people who do the work during the first assessment and keep meeting them for the life of the engagement.
Written scope
Nothing is configured, and nothing is billed, outside a signed brief.
Fixed assessment
The first piece of work has a defined output and a stated fee.
Clean close
Every engagement ends with a note naming what was done and what remains open.
Client obligations
We ask four things: a named sponsor with authority to approve, access to the systems in scope under the client's own administration, agreed maintenance windows, and honest information about what exists. Where a client cannot supply one of the four, we will say so before the assessment and propose a smaller piece of work that fits the constraints.
What we will not accept
We do not work on systems the client does not own or lawfully control. We do not accept engagements whose purpose is to reach a third party's systems, to avoid a control the client's own policy requires, or to look past a boundary that exists for someone's safety. Such requests are declined in writing, politely, and without exception.
Changing the arrangement
Engagements change. When they do, we revise the brief rather than the invoice. A revision takes a page and a signature, and it means the written record always matches the work that is actually being performed — which is the entire point of keeping one.